Argishti Ulukhanyan

• Created detailed epics to capture high-level business requirements and align development efforts

• Authored clear, well-structured user stories with defined acceptance criteria to support efficient development and testing

• Prepared comprehensive Business Requirements Documents (BRDs) to formally document business needs and scope

• Developed BPMN diagrams to visualize and analyze end-to-end business processes

• Created use case diagrams to model system interactions and functional requirements

• Facilitated effective stakeholder communication to ensure alignment, transparency, and smooth collaboration between business and technical teams

• Analyzed guest behavior, customer flow, and operational performance to identify growth opportunities

• Designed and implemented strategic improvements across service quality, positioning, and internal processes

• Organized and delivered targeted training sessions for staff to improve service standards, customer interaction, and operational efficiency

• Resulted in a measurable 40% increase in guest visits after execution