Ara Tengerian
Customer Support Director
Garni
Summary
Results-driven Customer Support Leader with 10+ years of experience in building and managing high-performing teams. Adept at developing and optimizing customer support processes across multiple channels, including live chat, email, and phone. Proven ability to implement support systems, drive customer satisfaction, and contribute to business growth. Multilingual professional with fluency in English, Armenian, Arabic, and Turkish.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Co-Founder
WE CS
Garni, Kotayk
01.2025 - Current
- Leading the development and establishment of an outsourced customer support company
- Designing customer support solutions tailored to businesses' needs, with a focus on efficiency and satisfaction
- Overseeing business operations, team recruitment, and process development
Head of Customer Support Department
VBET
06.2022 - 01.2025
- Managed the customer support department, overseeing daily operations and ensuring the delivery of exceptional service
- Led a team of support professionals, providing training, performance evaluations, and career development
- Optimized support processes and implemented new technologies to enhance efficiency and customer experience
Deputy Head of Customer Support Department
BetConstruct
03.2019 - 06.2022
- Assisted in managing the customer support team, ensuring timely and effective resolution of customer issues
- Coordinated with cross-functional teams to align support services with company goals
- Contributed to the development of support policies and quality assurance processes
Customer Support Team Lead
BetConstruct
10.2015 - 03.2019
- Supervised a team of support agents, fostering a customer-centric approach
- Handled escalated customer issues and provided solutions in a timely manner
- Trained new support agents on internal systems, company policies, and customer interaction standards
Education
Bachelor's Degree - Economics
Mesrop Mashtots University
Yerevan 08.2018 - 06.2021
Skills
- Customer Support Leadership
- Team Management & Development
- Multi-Channel Support
- Support Systems & Tools
- Process Improvement & Optimization
- Performance Monitoring & Reporting
- Multilingual Communication
Problem-solving
Decision-making
Analytical thinking
Business development
Operations management
Innovation skills
Staff management
Board reporting
Timeline
Co-Founder
WE CS
01.2025 - Current
Head of Customer Support Department
VBET
06.2022 - 01.2025
Deputy Head of Customer Support Department
BetConstruct
03.2019 - 06.2022
Bachelor's Degree - Economics
Mesrop Mashtots University
08.2018 - 06.2021
Customer Support Team Lead
BetConstruct
10.2015 - 03.2019
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