Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Anushik Avagyan

Yerevan

Summary

Dedicated and results-driven professional with experience in problem resolution and customer support. Skilled in assisting team members in navigating challenges during their work, providing timely responses to inquiries, and facilitating effective incident resolution. Known for quickly restoring optimal service levels and documenting operational incidents to improve overall efficiency. Committed to enhancing team performance and customer satisfaction.

Overview

7
7
years of professional experience
4036
4036
years of post-secondary education
2
2
Languages

Work History

Incident and Analysis Specialist

Armenian Card (Arca)
07.2024 - Current
  • Support the resolution and regulation of issues arising during the current work of the Company's employee
  • Provide responses to inquiries made by system participants and customers,
  • Assist in the resolution of incidents and problems that arise during the services provided by the Company. The primary objectives of the support center are to
  • Restore the optimal level of service as quickly as possible
  • Monitor the process of resolving incidents, from their documentation to their elimination.

Network Technical Support Executive

Arpinet LLC
06.2023 - 06.2024
  • Addressed technical queries from non-technical staff, bridging communication gaps and fostering understanding.
  • Managed installation, configuration, and maintenance of network hardware and software, ensuring optimal operation.
  • Tailored support strategies to meet unique client needs, achieving high levels of customer satisfaction.

Network technical support

Real Time LLD
02.2018 - 06.2024
  • Supporting and servicing technical hardware and software
  • Troubleshooting and resolving issues with computers, networks, and other technical systems.
  • Configuring and managing network devices such as routers, switches, and firewalls.
  • Training users in the use of software and technical systems
  • Developing and implementing technical solutions and system improvements

Call center specialist

Real Time LLD
01.2018 - 01.2019
  • Installing, configuring, and maintaining network equipment such as routers, switches and firewalls.
  • Ensuring uninterrupted network connectivity and communication within the call center.
  • Monitoring and managing network resources, including bandwidth, latency, and Quality of Service
  • Troubleshooting network connectivity issues and configuring network protocols.
  • Executed comprehensive tests to identify issues.

Education

Translation and Activity

State Humanitarian College in Yerevan

Computer Science -

Medical University after ST.TEREZA Management

Skills

Windows OS

Zabbix MPLS OSPF

TCP UDP NAT DHCP DNS IPv4

Configuration MikroTik Routers and Gpons

IP addressing and subnetting

Task prioritisation

Service level agreement compliance

Telecom systems understanding

Effective communication

Network configuration

Stress tolerance

Client relationship management

Networking knowledge Decision-Making

Languages

English - B2

Russian B1

Personal Information

  • Date of birth: 10/22/96
  • Gender: Female
  • Nationality: Armenian
  • Links: https://www.linkedin.com/in/anushik-avagyan-825175270/

Timeline

Incident and Analysis Specialist

Armenian Card (Arca)
07.2024 - Current

Network Technical Support Executive

Arpinet LLC
06.2023 - 06.2024

Network technical support

Real Time LLD
02.2018 - 06.2024

Call center specialist

Real Time LLD
01.2018 - 01.2019

Translation and Activity

State Humanitarian College in Yerevan

Computer Science -

Medical University after ST.TEREZA Management

Similar Profiles

CREATE PROFILE
Anushik Avagyan