Anush Hayrapetyan
Yerevan
Summary
Detail-oriented and multilingual professional with advanced language skills in English, German, Russian, and Armenian. Eager to apply strong transcription, translation, and data processing skills in a remote role. Experienced in document editing, typing, and supporting multilingual projects. Quick learner with a keen eye for accuracy.
Overview
6
6
years of professional experience
Work History
Operations Customer Expert II
Teleperformance (TP)
08.2024 - Current
- Managing complex customer support cases and providing tailored solutions.
- Acting as a liaison between departments to improve workflow and client satisfaction.
Program Coordinator
National Training Fund
06.2020 - Current
- Organized and managed training sessions for college directors.
- Evaluated educational programs and coordinated participant engagement.
- Maintained communication with stakeholders and ensured program success.
Senior Customer Support Agent (German-speaking)
Teleperformance (TP)
02.2022 - 08.2024
- Delivered high-quality support to German-speaking customers via email, chat, and phone.
- Mentored junior team members and supported team performance goals.
Customer Service Agent (German-speaking)
Teleperformance (TP)
09.2021 - 02.2022
- Resolved customer issues in a timely and professional manner.
- Ensured customer satisfaction and tracked feedback.
Secretary
Yerevan State Regional College N2
03.2021 - 08.2021
- Handled document processing, editing, and formatting.
- Managed appointments, emails, and internal calls.
- Maintained data and administrative records.
Trainee
Martin Luther University of Halle-Wittenberg
05.2019 - 05.2019
- Assisted in organizing conferences and preparing invitation cards.
- Translated academic texts between German, English, and Armenian.
- Supported transcription and transliteration work.
Education
Bachelor of Science - International Relations
Yerevan State University
Yerevan07.2024
Organisation of Tourist Services - Advanced Foreign Languages
Yerevan State College of Humanities
Yerevan01.2020
Student Exchange Program -
Martin Luther University
Halle (Saale), Germany05.2019
Skills
- Customer Communication
- Internet Research
- Problem Solving
- Data Entry
- Multilingual Support
- Transcription
- Translation
- Typing Accuracy
- Typing Speed
- Attention to Detail
- Time Management
- Flexible and adaptable
https://www.linkedin.com/in/anush-hayrapetyan-5b32b9197
Personal Information
- Date of Birth: 07/30/01
- Nationality: Armenian
Hobbies and Interests
- International Relations
- Reading
- Ice Skating
- Camping
Languages
Armenian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Russian
Upper intermediate (B2)
German
Upper intermediate (B2)
Persian
Beginner (A1)
Timeline
Operations Customer Expert II
Teleperformance (TP)
08.2024 - Current
Senior Customer Support Agent (German-speaking)
Teleperformance (TP)
02.2022 - 08.2024
Customer Service Agent (German-speaking)
Teleperformance (TP)
09.2021 - 02.2022
Secretary
Yerevan State Regional College N2
03.2021 - 08.2021
Program Coordinator
National Training Fund
06.2020 - Current
Trainee
Martin Luther University of Halle-Wittenberg
05.2019 - 05.2019
Bachelor of Science - International Relations
Yerevan State University
Organisation of Tourist Services - Advanced Foreign Languages
Yerevan State College of Humanities
Student Exchange Program -
Martin Luther University
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