ANUSH HAYRAPETYAN

Customer Engagement: Greet and interact with customers both in-person and over the phone, understanding their travel preferences and providing personalized recommendations for tours to various countries.
Tour Sales: Present and sell a range of tour packages, from domestic to international trips, ensuring that each offer aligns with customer needs and preferences.
Pricing & Quotations: Provide accurate price quotes to customers based on their chosen destinations, package options, and travel dates.
Customer Support: Answer inbound phone calls and respond to inquiries via email, offering detailed information about tour itineraries, accommodations, and inclusions.
Promotional Activities: Actively promote special offers, seasonal discounts, and new tour packages to attract customers and increase sales.
Customer Follow-Up: Maintain relationships with customers by following up post-sale to ensure satisfaction and encourage repeat business or referrals.

• Translate a wide range of documents, correspondence, and communications between English and Russian
• Draft official documents including contracts, power of attorneys, and references, ensuring accuracy and adherence to legal requirements
• Conduct written and oral translations related to the construction industry and documentation, maintaining linguistic precision and technical understanding
• Interact with clients, providing information and assistance regarding new projects, enhancing customer relations and promoting company services
• Successfully translate over 1,000 documents with 99% accuracy
• Enhance meeting efficiency by providing real-time interpretation, resulting in improved project timelines