Anush Arakelyan

• Gather and manage requirements.
• Discuss the technical requirements with the technical team, and prepare NFR documents.
• Facilitate all Scrum processes and feasibility sessions.
• Follow and manage pre-review acceptance for each story.
• Drive discoveries with leads and SA.
• Prepare and present weekly reports for high management.
• Conduct user adoption.
• Create guides and how-to's, and conduct workshops.
• Run requirements from kick-off to roll-out.
• Manage multiple stakeholders.
• Participate in UAT.
• Rollout/rollback planning and support.
• Propose improvements to the Scrum processes.
• Prepare mockups and diagrams for technical stories.
• Analyze data from different databases.
• Discuss API implementation with the technical team, and suggest possible solutions.

In Coordination with Product Manager:

• Conduct customer research, and analyze the gathered data.
• Translate complex requirements into effective user stories.
• Determine improvements to product features.
• Coordinate findings with the product team and align them with business goals.
• Crafted detailed project status updates for stakeholders.
• Participate in all areas of the product life cycle.
• Work cross-functionally with designers, engineers, product marketing, and support teams to perform UX research, design exploration, usability testing, build an MVP, and launch.
• Demo new features, and organize internal and external feedback.
• Participate in defining business KPIs and customer outcomes to measure success.
• Be comfortable communicating results to larger groups.

• Meet with core team members to research, write, gather product information and translate it into accessible, user-friendly documentation
• Develop detailed product stories/requirements in an agile environment
• Collaborate closely with the Core Team to create a clear vision of what needs to be built
• Create Business Requirement Documentation (BRD), Market Requirement Documentation (MRDs) and Functional Requirement Documentation (FRD)
• Create and execute detailed roadmap and related planning
• Write and refine user stories with the engineering team for inclusion in Agile Sprints
• Assist in the writing of online technical articles and white papers
• Create and maintain documentation library
• Write easy-to-understand user interface text, online help documents and API documents/developer guides
• Collaborate with product management, engineering, and user experience to develop required content

• Manage specific projects in the Technical Documentation team
• Onboard, mentor, and manage team members
• Assign tasks to team members and assure the quality
• Work with the Documentation team to improve content to customer experience through new feature release and improvements
• Organize teamwork for technical documents
• Collaborate with subject matter experts to provide user friendly contents
• Communicate with managers to improve the quality of technical documents provided

• Analyze and create business, functional, and technical requirements utilizing an Agile methodology
• Create Use Case documents and Use Case Diagrams
• Collaborate with different teams on a product implementation ideas
• Create written content and update user manuals, user guides, product updates, process documentation, API documents

• Develop effective documentation that promotes self-service and efficiency for internal agents and customers
• Update existing documentation to ensure optimization of content architecture and accuracy of content
• Present author easy-to-understand, customer-facing guides and help articles, including work with product managers and product teams to get an in-depth understanding of the product and documentation requirements
• Making presentation or training sessions for newcomers as SME

• Product/Product feature planning and monitoring
• Product Roadmapping
• Identify and communicate with stakeholders
• Initiate a product discovery phase
• Determine ways and methods of communicating with users, stakeholders
• Requirements' elicitation techniques identification
• Conduct elicitation and analyze data
• Analyze, verify, and validate requirements with the stakeholders and/or subject matter expert/s
• Create Business requirements and/or specifications documents
• Create functional/non-functional requirement specification documents
• Being responsible for creating and delivering User Stories/Use Cases, Acceptance Criteria
• Communicate with developers
• Supply UX decisions
• Translate and simplify requirements
• Meetings with Stakeholders
• Create Product Backlog, epics, user stories and use cases with Jira
• Create Use Case diagrams
• Wireframe/mockup/prototype creation, updates, discussion with UX/UI teams

• Create written content for user manuals, user guides, product updates, process documentation, API documents
• Supply documentation for all projects in a timely and efficient manner
• Contribute to documentation and process improvement
• Work with internal teams to obtain an in-depth understanding of software and the documentation requirements
• Participate in various documentation projects undertaken by the team

• Create written content for user manuals, catalogues, product updates, process documentation, training packages and safety data
• Supply documentation for all projects in a timely and efficient manner
• Prepare manuals for video tutorials
• Contribute to documentation and process improvement
• Prepare translations for different projects
• Conduct different surveys organized by the government or private companies
• Provide suggestions on the questionnaires in the surveys
• Participate in meetings regarding the effectiveness of the survey conducted
• Collecting the results of surveys conducted