Anna Zakaryan
Yerevan,ER
Summary
Seasoned insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Insurance Customer Service Representative
"INGO ARMENIA" INSURANCE CJSC
Yerevan
12.2018 - 05.2025
- Registration of insurance agents with the Central Bank
- Agency network service
- Retail sales service
- Forming insurance contracts and payment invoices.
- Debt control
- Preparation of financial and analytical reports
- Writing off tax invoices
- Working with databases
- Data and document archiving
SALES SPECIALIST-OPERATOR
"INGO ARMENIA" INSURANCE CJSC
Yerevan
05.2016 - 11.2018
- Customer service
- Cross-selling
- Preparation of payment documents and invoices
- Debt control
- Insurance agent services
- Agent debt management
- Conclusion of insurance contracts
- Travel agent services
- Data and document archiving
- Sales reporting
Education
Some College (No Degree) - Accounting
SS School
Armenia03-2020
BBA -
Armenian State University of Economics
Armenia06-2016
Skills
- Insurance policy management
- Claims processing
- Financial reporting
- Database management
- Debt collection
- Customer service
- Cross-selling strategies
- Document archiving
- Data analysis
- Verbal and written communication
- Teamwork
- Financial transactions
- Account management
- Quality control
- Financial analysis
- Sales and service experience
- Ability to prioritize
- Time management
- Conflict resolution
- Flexible mind
- Stress resistance
- Ability to learn quickly
IT skills / Software
- Microsoft Word
- PowerPoint
- Excel
- Outlook
- AI tools
Languages
Armenian
First Language
English
Upper Intermediate (B2)
B2
Russian
Upper Intermediate (B2)
B2
Timeline
Insurance Customer Service Representative
"INGO ARMENIA" INSURANCE CJSC
12.2018 - 05.2025
SALES SPECIALIST-OPERATOR
"INGO ARMENIA" INSURANCE CJSC
05.2016 - 11.2018
Some College (No Degree) - Accounting
SS School
BBA -
Armenian State University of Economics
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