ANI MAYILYAN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Guest Experience Supervisor
Courtyard by Marriott
07.2024 - Current
- Collaborated with cross-functional teams to ensure timely processing of payments and collections.
- Processed and validated invoices, ensuring accuracy and adherence to company policies.
- Coordinated billing inquiries, resolving discrepancies and enhancing customer satisfaction.
- Entered details into accounts and tracked payments.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Organized accounts for financial audits and supported audit process.
- Trained new front desk staff on operational procedures and customer service standards.
- Resolved guest inquiries and complaints promptly, fostering positive experiences and loyalty.
Account Manager
Convergent Media Group
09.2023 - 06.2024
- During my time at the agency, we launched a large-scale activity, increased sales of additional services to the client
- Defined client needs and business requirements to meet and exceed expectations
- Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives
- Coordinated with internal departments, such as finance and operations, to address client issues effectively
- Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships
Logistics Coordinator
Kings LLC
11.2019 - 08.2023
- Coordinated and scheduled vehicle maintenance to ensure timely repairs and minimal downtime
- Trained new dispatchers on company policies, procedures, and software systems
- Handled customer inquiries regarding shipment status, providing accurate and timely information
- Coordinated logistics operations to ensure timely delivery and receipt of goods.
Education
Bachelor of Economics - Economics and Management
Yerevan State University
05.2019
Skills
- Customer Service
- Adaptability and Flexibility
- Advanced Problem Solving
- Computer Literacy
- Organizational Skills
- Data entry proficiency
Languages
English
Upper intermediate (B2)
Russian
Bilingual or Proficient (C2)
Armenian
Bilingual or Proficient (C2)
Timeline
Guest Experience Supervisor
Courtyard by Marriott
07.2024 - Current
Account Manager
Convergent Media Group
09.2023 - 06.2024
Logistics Coordinator
Kings LLC
11.2019 - 08.2023
Bachelor of Economics - Economics and Management
Yerevan State University
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