Anas Rasras
Amman
Summary
Dedicated and customer-focused professional with experience in customer service and training. Skilled in handling customer inquiries, resolving issues efficiently, and providing high-quality service. Strong communication and problem-solving abilities, with a commitment to delivering an excellent customer experience. Fluent in Arabic and English, with a background in English Language and Literature.
Overview
2025
2025
years of professional experience
Work History
Customer Service Agent Trainer
Customer Service Agent Trainer
Concentrix
01.2025 - 02.2025
• Trained new customer service agents on company policies, procedures, and customer interactions.
• Provided guidance on handling customer inquiries and complaints effectively.
• Ensured high-quality service delivery through coaching and performance feedback.
Customer Service Agent
CSC Beyond
06.2023 - 07.2023
• Assisted customers with inquiries, complaints, and service requests in a professional manner.
• Resolved customer issues efficiently, ensuring satisfaction and loyalty.
• Maintained accurate records of customer interactions and escalated complex cases as needed.
Education
Bachelor in English Language And Literature - English Language
Zaytoonah University
Amman, Jordan02-2025
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Customer relationship management (CRM)
Languages
English
Intermediate (B1)
Arabic
Advanced (C1)
Timeline
Customer Service Agent Trainer
Concentrix
01.2025 - 02.2025
Customer Service Agent
CSC Beyond
06.2023 - 07.2023
Customer Service Agent Trainer
Bachelor in English Language And Literature - English Language
Zaytoonah University
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