ANAS Al-ZAGARI
Amman
Summary
Seasoned IT Support Engineer possessing in-depth knowledge of troubleshooting, system administration and network management. Demonstrated ability to resolve complex technical issues swiftly and effectively, improving operational efficiency. Strong communication skills foster productive relationships with diverse teams. Previous impact includes streamlining processes and enhancing system performance across multiple organizations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Support Engineer
Alshaya Group
Amman
02.2022 - Current
- Working in a logistics system applications warehouse system, 'ILS MANHATTAN,', and working in Cisco systems
- Migration of work and systems from one warehouse to another and activation.
- Working in all Cisco systems, Switches, and firewalls.
- Gained experience in dealing with cloud system "VMWare", backup system "VEEM Backup", and organizing incoming and outgoing on shipments on ILS system
- Assisted in the deployment of new software applications and hardware systems.
- Ensured compliance with industry regulations regarding data privacy and security standards.
IT Help Desk Technician
Onix Maintenance
Amman
09.2020 - 02.2022
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
IT Help Desk Officer
Regency Palace hotel
Amman
09.2018 - 11.2019
- Assisted in the installation, configuration, and maintenance of IT systems across the organization.
- Answered user inquiries to resolve computer software or hardware operation problems.
Education
Bachelor of Science - Information Technology
Alzaytoona University
Amman01-2017
Skills
- Cloud computing
- System installation
- Network troubleshooting
- Project management
- Logistics management
- Software deployment
- Time management
- Customer support
- Remote assistance
- Server maintenance
- Technical documentation
Languages
Arabic
First Language
English
Advanced (C1)
C1
Certification
- MCSA
- CCNA
- Azura
Timeline
System Support Engineer
Alshaya Group
02.2022 - Current
IT Help Desk Technician
Onix Maintenance
09.2020 - 02.2022
IT Help Desk Officer
Regency Palace hotel
09.2018 - 11.2019
Bachelor of Science - Information Technology
Alzaytoona University
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