Anahit Khachibabyan
Yerevan
Summary
Experienced People and Culture Specialist with a background in employer branding and fostering inclusive, high-performing work environments. Proven track record in implementing strategic initiatives to enhance employee engagement, well-being, and organizational alignment.
Overview
6
6
years of professional experience
Work History
Product & Design Department Coordinator
SoftConstruct
03.2023 - Current
- Lead ongoing product training sessions and maintain detailed training records.
- Monitor and manage daily staff attendance; compile and review monthly attendance reports.
- Coordinate recruitment processes: screen candidates, schedule interviews, collect feedback, and oversee onboarding.
- Provide comprehensive support during business hours with flexibility for off-hours tasks and special requests.
- Execute administrative tasks on Jira; gather process feedback and prepare relevant reports.
- Organize staff recognition events and coordinate exit interviews and one-on-one meetings.
- Oversee the onboarding process, including welcome communications and policy setup.
- Facilitate DD level assessments and establish policies for one-on-one meetings.
- Coordinate staff training programs and organize team-building and motivational events.
- Conduct regular meetings with line managers to address team needs and resolve issues.
- Maintain and update internal communication platforms.
- Assist the Chief Product Officer and C Design Officer in the restructuring and reorganization of the department
People and Culture Specialist
SoftConstruct
10.2022 - 02.2023
- Oversee HR operations: staff hiring/exit, leave records and benefits
- Develop and implement culture plans to enhance employee engagement and belonging.
- Optimize HR systems and update internal policies.
- Conduct employee surveys and annual performance reviews with management.
- Address HR inquiries and guide managers on employee issues
Chief Product Officer Assistant
SoftConstruct
07.2022 - 09.2022
- Discuss new features, and existing product enhancements with the stakeholders/customers/users and document all the incoming information
- Create/update/manage Product-related all documentation with respective tools
- Assist in collaboration with other departments
- Provide support to the CPO in the execution of Product Development, Design, and Marketing processes
- Email inbox management
- Create reports, memos, letters, policy drafts, presentations, flow charts, and other documents using relevant computer software
- Plan, coordinate, and ensure the CPO's schedule is followed and respected
- Work closely and effectively with the CPO to anticipate and communicate upcoming commitments and responsibilities, following up appropriately
- Provide smooth communication between the CPO's office and internal departments; demonstrating leadership to maintain credibility, trust, and support with senior management staff.
CC Service and Operations officer
HSBC bank Armenia CJSC
01.2022 - 07.2022
- Training and mentoring new employees to maximize team performance and achieve daily performance objectives
- Collaborating with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Managing projects related to the feature changes of Internet/Mobile banking
- Leading the quality assurance of complaints registered by contact center staff
- Providing excellent service and attention to special segment customers through phone conversations
- Improving operations by working with team members and customers to find workable solutions.
CC Agent
HSBC bank Armenia CJSC
09.2018 - 01.2022
- Answering 60+ inbound calls per day and directing to designated individuals or departments
- Respond to customers' messages
- Establishing membership loyalty, and executing flawless customer retail account management
- Working with managers to develop service improvement initiatives
- Delivering fast, friendly and knowledgeable service for routine questions and service complaints
- Keeping detailed records of customer accounts, including actions taken, issues resolved and bank secrecy-related information.
Education
Employer Branding
Armenian Code Academy
11.2022
HR Management
Magnus HR
Yerevan, Armenia12.2021
MBA - Master's of Business Administration
International Scientific-Educational Center of NAS
Yerevan, Armenia03.2021
English And Armenian Translation Studies
Brusov State University
Yerevan, Armenia06.2018
Translation Studies And Clerk
Yerevan State College of Humanities
Yerevan, Armenia06.2017
Skills
Adaptability
Communication Skills
Leadership and Influence
Conflict Management
Analytical and Strategic Thinking
Volunteer Experience
- Cambridge International School Armenia
- Yerevan Spring Run
- High-Level Conference Fostering Sustainable Development in Eastern Partnership Countries
- Gallup/ ASA
- Rural Life and Traditions festival, Oxfam Armenia
- 19th World Festival of Youth and Students 2017
- Anticontrafct-2016
- Regional Cooperation and Development (RCD) Tbilisi 2016
Timeline
Product & Design Department Coordinator
SoftConstruct
03.2023 - Current
People and Culture Specialist
SoftConstruct
10.2022 - 02.2023
Chief Product Officer Assistant
SoftConstruct
07.2022 - 09.2022
CC Service and Operations officer
HSBC bank Armenia CJSC
01.2022 - 07.2022
CC Agent
HSBC bank Armenia CJSC
09.2018 - 01.2022
Employer Branding
Armenian Code Academy
HR Management
Magnus HR
MBA - Master's of Business Administration
International Scientific-Educational Center of NAS
English And Armenian Translation Studies
Brusov State University
Translation Studies And Clerk
Yerevan State College of Humanities
Similar Profiles
Serge KatayaSerge Kataya
Customer Service Support Agent at SoftConstructCustomer Service Support Agent at SoftConstruct
Tatevik TorosyanTatevik Torosyan
Project Manager / Design Team Lead at Finconstruct (FastBank) / SoftconstructProject Manager / Design Team Lead at Finconstruct (FastBank) / Softconstruct
Andranik TerzyanAndranik Terzyan
3D Artist at SciePro GmbH3D Artist at SciePro GmbH