Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Anahit Aramyan

Summary

A hardworking person with a high sense of responsibility and ability to learn quickly. Ready to help team achieve company goals.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Coordinator of Claim Center

VTB Armenia Bank
Yerevan
12.2022 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Manage and coordinate the work of the Center.
  • Responsible for the fulfillment of the tasks of the Claim Center.
  • Coordinate and control the process of receiving and sending responses to customer complaints/applications received through all possible channels (written, through the Bank's e‐mail and official website, social websites, branches, etc.) by the rules.
  • Answer the responses of the Central Bank.
  • Meet with problematic customers to solve their problems.
  • Develop and implement new processes creating a more efficient and effective process.
  • Give instructions to the employees, aimed at the execution of the operations of the Center.
  • Prepare monthly and quarterly analyses and monitor client complaints by the requirements of the Central Bank of the Republic of Armenia.

Chief Specialist in Claim Center

VTB Armenia Bank
Yerevan
11.2011 - 12.2022
  • Answer the responses of the Central Bank.
  • Carried out day-to-day duties accurately and efficiently.
  • Collaborated with team members to achieve target results.
  • In the process of preparing responses to customer complaints/applications cooperate with various departments and branches of the Bank.
  • Meet with problematic customers to solve their problems.
  • Develop and implement new processes creating a more efficient and effective process.
  • Prepare monthly and quarterly analyses and monitor client complaints by the requirements of the Central Bank of the Republic of Armenia.
  • Performs assignments of the Head of the Center.

Chief Specialist in Operational Department

VTB Armenia Bank
Yerevan
03.2009 - 11.2011
  • Determine operational objectives by studying banking functions, gathering information, and evaluating output requirements and formats.
  • Plan and control the branch operations, ensure that established policies and procedures are followed and delegate responsibilities to the branch employees as needed to meet work objectives.
  • Develop and design the different data reports of branches.
  • Budgeting and accounting expenses of all departments, accounting KPIs of employees.
  • Ensured all operational standards, policies and procedures were followed and kept up with always- changing government and banking regulations.

Leading Specialist in Operational Department

VTB Armenia Bank
Yerevan
03.2006 - 03.2009

Education

Master of Science - Cybernetics And Information Technologies

State Engineering University Of Armenia
Yerevan, Armenia
09.1988 - 05.1993

Skills

Microsoft Office

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Interests

Scrapbooking

Reading

TV Shows

Timeline

Coordinator of Claim Center

VTB Armenia Bank
12.2022 - Current

Chief Specialist in Claim Center

VTB Armenia Bank
11.2011 - 12.2022

Chief Specialist in Operational Department

VTB Armenia Bank
03.2009 - 11.2011

Leading Specialist in Operational Department

VTB Armenia Bank
03.2006 - 03.2009

Master of Science - Cybernetics And Information Technologies

State Engineering University Of Armenia
09.1988 - 05.1993

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Anahit Aramyan