Amir Shanata
Amman
Summary
Experienced Assistant Manager with a strong background in hospitality operations, staff management, and cost control. Known for ensuring smooth day-to-day service while supporting long-term goals through smart planning and coordination. Brings a hands-on, solutions-focused approach to team leadership and operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Buffalo Wings & Rings
Amman
02.2024 - Current
- Actively oversee daily operations and lead the full team across front and back of house to ensure seamless service and optimal performance.
- Handle full staff management, including scheduling, internal communication, and facilitating employee requests or concerns by coordinating directly with HR..
- Support cost control across kitchen, bar, and floor operations by working closely with the kitchen manager, head bartender, and supervisors to reduce expenses without compromising quality.
- Manage cross-functional coordination with vendors, maintenance, IT, and senior management; ensure smooth execution of daily operations and scheduled events.
Manager
Books@cafe
Amman
01.2020 - 02.2024
- Managed full branch operations, including team supervision, shift coordination, and daily issue resolution to ensure smooth service and strong customer satisfaction.
- Collaborated on food menu development, introducing upgrades that improved variety and presentation while supporting cost-efficiency goals.
- Handled customer relations, complaints, and staff coordination while ensuring performance targets were met and operational standards upheld.
Bartender
Four Seasons Hotel
Amman
01.2018 - 02.2019
- Delivered high-end bar service in a luxury environment, consistently meeting international hospitality standards.
- Contributed to bar upgrades by helping implement improved drink presentation and refining guest interaction techniques.
- Maintained cleanliness, stock levels, and bar prep with exceptional attention to detail in fast-paced, high-volume settings.
Bartender
Holiday Inn Hotel
Amman
05.2017 - 12.2017
- Prepared classic and signature beverages while providing attentive service
- Assisted in bar setup, closing procedures, and maintaining daily stock reports.
Waiter
Holiday Inn Hotel
Amman
06.2015 - 02.2017
- Provided attentive table service, took guest orders, and ensured timely delivery of food and beverages.
- Maintained cleanliness and organization of dining areas while supporting team efficiency during high-traffic periods.
Education
High School Diploma -
Al Farouq
Amman09-2014
Skills
- Staff management
- Operational efficiency
- Cost control strategies
- Performance evaluation
- Time management
- Decision-making skills
- Conflict resolution
- POS systems
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Documentation and reporting
- Coffee preparation
- Customer service oversight
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Timeline
Assistant Manager
Buffalo Wings & Rings
02.2024 - Current
Manager
Books@cafe
01.2020 - 02.2024
Bartender
Four Seasons Hotel
01.2018 - 02.2019
Bartender
Holiday Inn Hotel
05.2017 - 12.2017
Waiter
Holiday Inn Hotel
06.2015 - 02.2017
High School Diploma -
Al Farouq
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