AMIN SAMAREH

• Managed communication between managers, employees, payroll administrators, and third-party vendors.
• Collaborated with senior and department leaders to develop and implement workforce plans.
• Implemented quality assurance measures to ensure accurate data entry into the system.
• Developed reports on employee productivity, overtime utilization, and attendance trends.
• Scheduled, assigned, and monitored daily work activities of customer service team members.

Managed roles involving social media advisement and customer service representation.

• Provided customer service assistance when needed.
• Provided excellent customer service during every journey.
• Completed training courses on customer service techniques.
• Developed and maintained exceptional customer service standards.
• Provided customer service to ensure customer satisfaction.

• Answered customers' questions and provided information on store procedures or policies.
• Counted and balanced cashier drawers.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Ensured that all health regulations were followed at all times while working in the kitchen.
• Inspected finished products before packaging them up for sale.

• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Maximized sales by keeping areas tidy, fully stocked and correctly priced.
• Developed key customer relationships to increase sales.