Amalya Baghdasaryan
Gyumri
Summary
Language professional ready to bring robust linguistic skills and cultural insights to role. Known for ensuring accurate and nuanced communication in high-pressure environments. Emphasizes collaboration and adaptability, making reliable team member who meets evolving needs. Proficient in simultaneous and consecutive interpretation, with focus on clear and precise translations.
Overview
8
8
years of professional experience
Work History
Interpreter
Language Line Solutions
11.2023 - Current
- Interpreted conversations between foreign language-speaking clients and others.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
Account Manager
L&L Shipping Inc
11.2022 - Current
- Managing accounts payables, accounts receivables and customer relations
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Freight agent
All States Associations
07.2021 - 02.2022
- Customer service specialist
- Negotiated and arranged transport of goods with shipping or freight companies.
- Enhanced customer satisfaction by proactively resolving issues and providing timely updates on shipment status.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
Customer service specialist
Dillard's
10.2019 - 05.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Volunteer
KASA
04.2018 - 09.2018
- English teacher for 2 groups of children
- Assisted with special events and programs.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Led group discussions and activities to meet different community needs.
- Coordinated and managed volunteer activities for community service projects.
Intern
SHEMM Consulting
02.2017 - 05.2017
- An internship experience in SHEMM accounting and consulting center
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Prepared project presentations and reports to assist senior staff.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelors - Accounting
Armenian State University of Economics
Gyumri06.2017
Internship -
SHEMM Consulting
Gyumri05.2017
Skills
- Windows Server
- Business management
- Ability to work independently
- Leadership skills
- Written communication skills
- Positive attitude
- Problem solving
- Conflict resolution skills
- Customer/service oriented
- Adaptability
- Flexible
- Ability to work under pressure
- Fluent Bilingualism
- Client Support
- Professional ethics
- Client Confidentiality
Salary
1500 USD a month
Availablefortravel
Yes
Volunteer Experience
Volunteer, KASA, 04/01/18, 09/01/18, Gyumri, English teacher for 2 groups of children.
Personal Information
- Willing To Relocate: Yes
- Date of Birth: 09/01/97
- Work Permit: Yes
Languages
Armenian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Turkish
Beginner (A1)
Timeline
Interpreter
Language Line Solutions
11.2023 - Current
Account Manager
L&L Shipping Inc
11.2022 - Current
Freight agent
All States Associations
07.2021 - 02.2022
Customer service specialist
Dillard's
10.2019 - 05.2020
Volunteer
KASA
04.2018 - 09.2018
Intern
SHEMM Consulting
02.2017 - 05.2017
Internship -
SHEMM Consulting
Bachelors - Accounting
Armenian State University of Economics
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