Dogs, Music and art, Cooking, Yoga, Tennis, Traveling, Learning
Hi, I’m
Alisa Grigoryan
Solutions Engineer
Yerevan
Summary
Dedicated Technical Solutions Engineer with 6 years in technology and healthcare sectors. Proficient in Ruby programming, automation, and testing, backed by a solid foundation in Cisco networking. Recognized for my keen attention to detail, consistently delivering impactful solutions. Effective communicator in both technical and non-technical domains, excelling in collaborating seamlessly across diverse teams. Demonstrated track record in task coordination ensuring timely delivery, driven by a disciplined approach.
Overview
6
years of professional experience
3
years of post-secondary education
3
Languages
Work History
VinetiYerevan
Technical Solutions Engineer
06.2022 - 04.2023
Job overview
- Engaged in solution design sessions to adapt complex patient therapy workflows, enabling API support for seamless external connections.
- Transformed workflow configurations to align with GraphQL mutation-based API integration, facilitating efficient order creation from customer servers.
- Collaborated effectively with Customer Support, Product Management, and Implementation Engineering teams to address escalated issues and ensure prompt resolutions.
- Played a key role in resolving Priority 1 (P1) issues, swiftly delivering immediate solutions and enhancing customer satisfaction.
- Partnered closely with the Quality Assurance team to automate intricate API scenarios using Postman.
- Automated critical configuration changes, ensuring end-to-end (e2e) tests validated API functionality and bolstered product quality.
VinetiYerevan
Implementation Engineer
04.2020 - 01.2022
Job overview
- Collaborated closely with Product Managers to comprehend and align platform configurations with customer needs and specifications.
- Led successful automation of UI and API configurations using Cypress testing framework, streamlining processes and contributing to efficient platform deployment.
- Conducted thorough End-to-End testing and integration testing, ensuring seamless functionality and alignment between various components.
- Orchestrated successful software implementation and deployment by coordinating with diverse teams, including Development and DevOps.
- Initiated and conducted lunch and learn training sessions to share valuable workarounds and discoveries, empowering the team with enhanced platform insights.
- Facilitated pairing sessions with team members interested in gaining a comprehensive understanding of the platform's high-level configuration.
UcomYerevan
Technical Support Specialist
01.2017 - 02.2020
Job overview
- Provided prompt and effective technical support to customers, addressing inquiries, troubleshooting issues, and resolving concerns related to IPTV, VOIP, internet, and mobile services.
- Demonstrated strong problem-solving skills, offering tailored solutions to meet diverse customer needs and ensuring high levels of customer satisfaction.
- Proficiently diagnosed and resolved technical challenges spanning IPTV, VOIP, internet, and mobile services, showcasing a comprehensive understanding of the company's product portfolio.
- Rapidly responded to critical incidents, demonstrating a cool-headed approach under pressure and effectively coordinating with internal teams to restore services swiftly.
- Collaborated with network and infrastructure teams to ensure timely incident resolution, minimizing service downtime and customer impact.
Instigate DesignYerevan
Robotics Coach
03.2015 - 06.2015
Job overview
- Developed and executed dynamic robotics curriculum and customized lesson plans for diverse groups of school children.
- Guided students through foundational robotics concepts, encompassing programming, engineering design, and hands-on building.
- Cultivated a vibrant learning environment that ignited passion for robotics, featuring interactive teaching methods and engaging activities.
- Innovatively integrated creative elements, including game creation and animations using platforms like Switch and Turtle, enhancing students' practical skills and fostering a comprehensive understanding of robotics.
Education
Armenian Stat Pedagogical UniversityYerevan, Armenia
Bachelor of Science from Informatics
09.2013 - 03.2017
Skills
Soft skills: Cross-Functional Collaboration, Problem solving, Coaching, Communication, Project management, Incident management, Time management, Adaptability, Documentation writing, Research, Analytical thinking
undefinedInterests
Projects
Chat app with Ruby on Rails: https://github.com/alisg/a-message
Blog app with Ruby on Rails: https://github.com/alisg/alpha-blog
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Solutions Engineer
Vineti
06.2022 - 04.2023
Implementation Engineer
Vineti
04.2020 - 01.2022
Technical Support Specialist
Ucom
01.2017 - 02.2020
Robotics Coach
Instigate Design
03.2015 - 06.2015
Armenian Stat Pedagogical University
Bachelor of Science from Informatics
09.2013 - 03.2017
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