Aleksandr FILONENKO

• Addressed user inquiries on orders, payments, delivery, accounts, and platform functionality in high-volume support environment.
• Identified missing information and performed initial troubleshooting to resolve user issues effectively.
• Escalated technical and product incidents to internal development teams with clear context, reproduction steps, and user impact.
• Captured recurring issues and organized customer feedback to drive targeted service improvements.
• Identified recurring issues and systematized customer feedback to support service improvements.

• Investigated AMM/DeFi user flows on BNB Chain, identifying issues in swaps, liquidity provision, staking, transaction failures, gas fees, slippage, and BSC transaction tracking to enhance user experience.
• Tested UI/UX and technical logic for TApps and DEX/lending products in TON Ecosystem & Telegram Mini Apps, addressing TON Connect wallet issues under unstable RPC conditions to improve reliability.
• Resolved community technical inquiries and created structured bug reports and problem descriptions for development teams, facilitating efficient issue resolution.

• Administered Linux VPS (Ubuntu/Debian) focusing on SSH, DNS, firewalls, VPN/WireGuard, Docker, system logs, and network troubleshooting to ensure system reliability.
• Automated processes using scripts in Go, Python, and Bash; utilized REST APIs, JSON, SQL, and Git to enhance integration and data handling.
• Developed and deployed Go-based game statistics parser in Docker on Linux VPS, leveraging REST API to efficiently collect, process, and analyze data.

Self-directed technical education in Linux, networking, HTTP, REST APIs, SQL, Docker, Go, Python, Bash, Git, and technical troubleshooting.