Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alaa Abunamous

Amman

Summary

Versatile professional with a Bachelor of Science in Neuroscience and experience across administration, customer service, and management. Leverages a scientific background to bring analytical thinking, accuracy, and attention to detail into operational and client-facing roles. Skilled in data management, compliance, and cross-functional coordination, with proven success in supporting organizational goals and delivering excellent customer experiences.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Program / Operations Coordinator

Collinson
04.2024 - 06.2025
  • Coordinated day-to-day program operations including scheduling, billing, reporting, and data management to ensure efficient service delivery.
  • Acted as a liaison between clients, partners, and internal teams to resolve issues quickly and maintain service quality.
  • Generated performance reports and tracked KPIs to support program improvements and client satisfaction.
  • Oversaw compliance with company standards and operational procedures, ensuring accurate records and smooth execution of services.
  • Supported cross-functional projects by streamlining workflows, reducing inefficiencies, and enhancing overall customer experience.

Learning Center Director

Sylvan Learning Centre
02.2023 - 03.2024
  • Directed daily operations of the learning center, overseeing staff, instructors, and student services.
  • Developed and implemented educational programs, ensuring alignment with curriculum standards and learner needs.
  • Managed recruitment, training, and performance of instructional staff, fostering a collaborative and high-performing team environment.
  • Oversaw student enrollment, scheduling, and progress tracking, improving retention and satisfaction.
  • Maintained compliance with organizational policies and educational regulations.
  • Built and maintained relationships with parents, students, and community stakeholders to promote growth and engagement.
  • Monitored budgets, resources, and center performance metrics to ensure operational efficiency and program quality.

Pharmacy Technician

Live Oak Pharmacy
2021 - 2023
  • Prepared, labeled, and dispensed prescription medications under pharmacist supervision, ensuring accuracy and compliance with regulatory standards.
  • Specialized in non-sterile compounding (creams, ointments, capsules, suspensions) tailored to patient-specific needs.
  • Maintained detailed records of compounded formulations in accordance with USP guidelines.
  • Assisted patients with medication counseling, insurance processing, and resolving prescription issues to improve satisfaction and adherence.
  • Managed inventory, monitored expiration dates, and ensured safe storage of pharmaceuticals.
  • Collaborated with pharmacists and healthcare providers to support patient care and treatment plans.

Keyholder /Retail Assistant Manager

Everything But Water
2016 - 2020
  • Managed daily store operations, ensuring efficient workflow and adherence to company policies.
  • Trained and mentored new staff on customer service protocols and sales techniques.
  • Oversaw cash handling procedures, maintaining accuracy during transactions and end-of-day reconciliations.
  • Implemented merchandising strategies to enhance product visibility and drive sales performance.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
  • Assisted in scheduling staff shifts, ensuring optimal coverage during peak hours for improved service delivery.

Education

Bachelor of Science - Neuroscience

University of Texas At Dallas
Dallas , Texas
12-2021

Skills

  • Client relationship management
  • Efficient office coordination
  • Staff mentoring
  • Client Problem-Solving & Retention
  • Healthcare & Pharmacy Operations
  • Compliance & Documentation
  • Communication & Team Collaboration
  • Proficient in Microsoft Office Suite
  • Analytical research skills

Certification

[Advanced clinical research associate ]- [ in progress]

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Program / Operations Coordinator

Collinson
04.2024 - 06.2025

Learning Center Director

Sylvan Learning Centre
02.2023 - 03.2024

Pharmacy Technician

Live Oak Pharmacy
2021 - 2023

Keyholder /Retail Assistant Manager

Everything But Water
2016 - 2020

Bachelor of Science - Neuroscience

University of Texas At Dallas

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Alaa Abunamous