Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

Aida Kalashyan

Yerevan

Summary

Dynamic professional with extensive experience in training at Yerevan Territorial Pedagogical-Psychological Support Center No. 4 and Project coordinator at IMR. Proven ability in process optimization and customer service management, enhancing training outcomes and stakeholder collaboration. Skilled in public speaking and digital literacy, driving impactful educational initiatives for specialists and organizations.

Overview

6
6
years of professional experience

Work History

Head of Training and Methodology Department

Yerevan Territorial Pedagogical-Psychological Support Center No. 4
03.2024 - Current
  • Plan, coordinate, and oversee training modules and programs for specialists and partner organizations.
  • Organize and monitor project implementation, ensuring compliance with standards and procedures.
  • Conduct evaluation and analysis of training outcomes, feedback, and project performance.
  • Provide methodological and professional guidance to teams and partner organizations.
  • Develop recommendations and improvements for project processes and policies.
  • Coordinate communication and collaboration with stakeholders, including state, municipal, and NGO representatives.

Project Manager

IMR
02.2022 - Current
  • Ensure compliance of company services with established standards and high-quality customer service practices.
  • Coordinate and oversee the seamless execution of fieldwork operations, monitor process performance, and interpret data within relevant databases.
  • Conduct customer feedback analysis, prepare evaluations, and recommend improvement measures.
  • Maintain consistent and professional communication with clients.

Specialist, Department of Training and Methodologi

Republican Pedagogical-Psychological Center (NCO)
01.2020 - 06.2021
  • Develop training modules for planned and ongoing professional development programs.
  • Implement state-approved training programs for specialists of Territorial Pedagogical-Psychological Support Centers (TPPSC), educational institutions, parents, and representatives of relevant organizations involved in the education of children with special educational needs.
  • Conduct planned and ongoing monitoring of the assessment and support service procedures for children with special educational needs, providing consultations as needed.
  • Provide methodological guidance and support for TPPSC specialists and other department staff in the development and delivery of training modules and seminars.

Education

No Degree - Project Manager

Project Managment For Non Tech Professionals
Yerevan
03-2025

Master's Degree - Occuaptional Therapy

Khachatur Abovian Armenian State Pedagogical University
Yerevan
09-2017

Bachelor's Degree - Special Education

Khachatur Abovian Armenian State Pedagogical University
Yerevan
09-2013

Skills

  • Customer Service Management
  • Public Speaking
  • Task Prioritization
  • Emotional Intelligence
  • MS Office
  • Digital Literacy/AI-based tools
  • Google Drive
  • Process Optimization
  • Agile/waterfall

Timeline

Head of Training and Methodology Department

Yerevan Territorial Pedagogical-Psychological Support Center No. 4
03.2024 - Current

Project Manager

IMR
02.2022 - Current

Specialist, Department of Training and Methodologi

Republican Pedagogical-Psychological Center (NCO)
01.2020 - 06.2021

No Degree - Project Manager

Project Managment For Non Tech Professionals

Master's Degree - Occuaptional Therapy

Khachatur Abovian Armenian State Pedagogical University

Bachelor's Degree - Special Education

Khachatur Abovian Armenian State Pedagogical University

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Aida Kalashyan