Ahmad Atieh
Sales And Customer Service
Amman
Summary
Dynamic customer service professional with a proven track record at CSmena, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and improved agent engagement at Extensya. Skilled in team collaboration and product knowledge, consistently driving satisfaction and performance recognition.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Language
Work History
Customer Service Representative
CSmena
07.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Agent Support Specialist
Extensya
02.2025 - 07.2025
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided ongoing support to agents through coaching sessions, workshops, and webinars.
- Assisted with the creation of marketing materials that resulted in increased agent engagement and recruitment efforts.
- Boosted team morale through recognition programs that acknowledged excellent performance.
Education
Bachelor of Engineering - Communication And Computer Engineering
Al-Ahliyya Amman University
Amman 04.2001 -
Skills
Customer service
Timeline
Customer Service Representative
CSmena
07.2025 - Current
Agent Support Specialist
Extensya
02.2025 - 07.2025
Bachelor of Engineering - Communication And Computer Engineering
Al-Ahliyya Amman University
04.2001 -
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