Ágata Fernanda Gaspar
Manaus, Amazonas
Summary
I am a professional with strong background in customer interactions and service solutions. I excelled at CVC Viagens by leveraging exceptional communication and problem-solving skills. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Skilled in administrative tasks and fluent in Portuguese and English, I consistently contribute to positive outcomes and revenue growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Travel Consultant
CVC Viagens (Carrefour Flores Branch)
04.2024 - 07.2024
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Hotel Reservations Agent
Hotel Villa Amazônia
07.2023 - 10.2023
- Assisted guests in selecting suitable accommodations based on their preferences and budget.
- Enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
- Collaborated with other departments to ensure seamless guest experience from reservation to checkout.
- Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
- Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
Hotel Front Desk Clerk
Hotel Adrianópolis All Suites
04.2020 - 07.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Hotel Front Desk Clerk
Manaus Hotéis Millennium
04.2019 - 03.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Museum Tour Guide Intern
Amazonas Theater
07.2018 - 03.2019
- Managed crowds efficiently during busy periods, ensuring all guests received an enjoyable museum experience without feeling rushed or overwhelmed.
- Facilitated connections between visitors and artwork by encouraging thoughtful conversations during guided tours.
- Fostered a positive learning environment for school group visits through interactive tours designed specifically for younger audiences.
- Maintained a safe and welcoming environment for visitors, addressing concerns and answering questions promptly.
Education
Bachelor of Tourism Management - Tourism
University of State of Amazonas
Manaus, Amazonas, Brazil08-2019
Skills
- Professional appearance
- Exceptional customer service
- Teamwork and collaboration
- Phone and email etiquette
- Problem-solving skills
- Office organization
- Administrative skills
- Conflict management
- Administrative tasks
- Retail sales
- Interpersonal communications
- Client relationship building
- Language proficiency
Certification
- Office Administrative Assistant Certification, CETAM, 2024
- Tour Guide Vocational Qualification, CETAM, 2023
- Microsoft Office and Internet skills, CETAM
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Timeline
Travel Consultant
CVC Viagens (Carrefour Flores Branch)
04.2024 - 07.2024
Hotel Reservations Agent
Hotel Villa Amazônia
07.2023 - 10.2023
Hotel Front Desk Clerk
Hotel Adrianópolis All Suites
04.2020 - 07.2023
Hotel Front Desk Clerk
Manaus Hotéis Millennium
04.2019 - 03.2020
Museum Tour Guide Intern
Amazonas Theater
07.2018 - 03.2019
- Office Administrative Assistant Certification, CETAM, 2024
- Tour Guide Vocational Qualification, CETAM, 2023
- Microsoft Office and Internet skills, CETAM
Bachelor of Tourism Management - Tourism
University of State of Amazonas
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