Adelina Gevorgyan
Customer Support Specialist,Sales Representative
Yerevan
Summary
Dynamic and meticulous Customer Service Specialist with a solid foundation in sales, administrative positions, and the trucking sector. Skilled in handling calls, securing permits, supervising contracts, managing correspondence, and ensuring meticulous document signing. Proficient in contract signing, conducting due diligence, and negotiating with truck drivers, clients, and prospects.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Check-in Clerk
Zvartnots International Airport
07.2018 - 01.2019
- Welcomed and guided passengers
- Assisted children during boarding and landing, assigned seats based on passport data, and communicated with the pilot.
Administrator
Finlaw LLC
03.2019 - 04.2020
- Managed real estate department tasks including drafting and signing documents and contracts.
Administrator
Yerani Travel Zvartnots International Airport (part-time)
05.2020 - 02.2021
- Provided brochures and maps to travelers
IT Cover Letter Consultant
Web Project (part-time)
06.2020 - 02.2021
- Created cover letters and deals in IT sector.
Customer Support
Reload Freight
03.2021 - 08.2023
- Assisted sales specialists with contracts and document preparation
- Communicated with drivers and customers via phone and email, ensuring they received timely information.
USDOT Sales Agent
Trucking Zone
09.2023 - 07.2024
- Providing advice on handling trucking trade
- Assisting with contract signing, providing required documents, and solving problems.
Education
Bachelor of Art History - Faculty of History
Yerevan State University
01.2013 - 04.2017
Bachelor in Faculty of Law - Faculty of Law
Yerevan State University
01.2018 - 04.2020
Skills
- Customer Service Representative
- Call Center Customer Service Representative
- Customer Service Sales Representative
- Administrative Tasks
- Trucking Industry Operations
- Professionalism
- Contract Management
- Decision-Making
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Languages
English
Advanced
C1
Russian
Intermediate
B1
Armenian
Proficient
C2
Volunteer Experience
- 2016-2018-, Electronic Library E-Girq/E-Book, Volunteer- Digitized books on Armenian and world literature and various professions./short project/
- 2016-2018- Let's Create Smile NGO & Armenian Volunteers Bank, Volunteer- Visited orphanages, night schools, and nursing homes. Organized games and activities for children, coordinated charity events, and donated necessities.
Timeline
USDOT Sales Agent
Trucking Zone
09.2023 - 07.2024
Customer Support
Reload Freight
03.2021 - 08.2023
IT Cover Letter Consultant
Web Project (part-time)
06.2020 - 02.2021
Administrator
Yerani Travel Zvartnots International Airport (part-time)
05.2020 - 02.2021
Administrator
Finlaw LLC
03.2019 - 04.2020
Check-in Clerk
Zvartnots International Airport
07.2018 - 01.2019
Bachelor in Faculty of Law - Faculty of Law
Yerevan State University
01.2018 - 04.2020
Bachelor of Art History - Faculty of History
Yerevan State University
01.2013 - 04.2017
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