Abedalrhman Hayajneh
Electrical Engineer
Amman
Summary
Secure a career to utilize my skills & Experience Systematic Electrical Engineer experienced in managing electrical project lifecycle from design phase to delivery and implementation. Polished in analyzing, troubleshooting and developing solutions. Consistently delivers engineering services to meet company, customer and statutory and regulatory specifications on time and within budget.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Electrical engineer
Tambovenergo
Customer Service Representative
Cs-mena
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Specialist
Extensya
01.2024 - Current
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Customer Service Specialist
Domar Automotive Inc
06.2023 - 12.2023
Electrical engineer
KRATA Energy Charging Station
07.2022 - 09.2022
Education
Electrical Engineering -
Prince Muhammad High School, Tambov State University
07.2021 - 09.2021
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Certification
Tambov state technical university, Electrical power and electrical engineering, 07/01/22
Accomplishments
- Member at swimming club at tambov state technical university(2019-2022).
- Winner of 'best swimmer' 2020 at tambov state technical university.
Projects
Design of solar power plant for a repair and construction plant Design of solar power plant for a repair and construction plant
Languages
5,Native or Bilingual,4,Full Professional,4,Full Professional
Other Experiences
- Microsoft Office
- Customer Service
- Time management
Timeline
Customer Service Representative
Cs-mena
07.2024 - Current
Customer Service Specialist
Extensya
01.2024 - Current
Customer Service Specialist
Domar Automotive Inc
06.2023 - 12.2023
Electrical engineer
KRATA Energy Charging Station
07.2022 - 09.2022
Electrical Engineering -
Prince Muhammad High School, Tambov State University
07.2021 - 09.2021
Electrical engineer
Tambovenergo
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