Abedalruhman Al- Rifai
Amman,AM
Summary
Highly motivated sales professional with a strong record of exceeding targets and driving revenue growth. Skilled in engaging customers, addressing objections, and building lasting relationships. Experienced in helping team members achieve their goals while ensuring excellent client satisfaction.
Overview
7
7
years of professional experience
Work History
Student Success - Sales
51 Talk
12.2023 - 12.2024
Sales performance and target achievement:
- Consistently met and exceeded personal sales targets by effectively engaging with potential students, and promoting tailored learning solutions.
- Played a key role in enhancing overall team sales performance by identifying opportunities for upselling and cross-selling courses.
- Assisted new team members in achieving their sales targets by sharing proven strategies, providing practical support, and solving challenges.
- Guided new hires in understanding performance goals, and effectively using tools and processes, significantly improving their ramp-up time.
- Contributed to maintaining a high-performance team by fostering a collaborative and supportive environment.
- Supported students in achieving their educational goals, leading to high levels of customer satisfaction and retention.
- Identified and implemented innovative sales techniques to increase customer engagement, and drive revenue growth.
- Analyzed customer objections and developed tailored strategies to address and overcome them, leading to improved conversion rates.
- Provided personalized support to students, and fostered a positive experience to help them achieve their educational objectives.
Shopping Manager
EUROX Outlet
India, Delhi
02.2023 - 09.2023
- Sourcing and Procurement: Managed the sourcing of bulk clothing stock from suppliers and manufacturers in India, including negotiating terms, pricing, and delivery schedules.
- Vendor Relations: Built and maintained strong relationships with key suppliers, ensuring timely deliveries and quality control of imported goods.
- Inventory Management: Oversaw inventory levels to ensure optimal stock availability in the warehouse, reducing stock and overstock situations.
- Logistics Coordination: Worked closely with logistics teams to manage the transportation of goods from India to the UAE, ensuring compliance with customs regulations, and managing import duties.
- Order Management: Placed large-scale orders based on seasonal trends and sales forecasts, tracking, and ensuring products arrived on time.
- Quality Control: Monitored the quality of clothing upon arrival at the warehouse, resolving any defects with suppliers, or initiating returns/exchanges as needed.
- Market Research: Conducted market research to stay ahead of fashion trends, adjusting procurement strategies to meet market demands.
- Reporting: Generated regular reports on purchasing activities, stock levels, and supplier performance to senior management.
Logistics Manager
Alfa Re-ware
Tripoli
01.2022 - 02.2023
- Supervised the movement, distribution, and storage of supplies.
- Processed shipments.
- Planned and monitored incoming and outgoing deliveries.
Retention
OSN
Amman
06.2021 - 02.2022
- Solved customers' problems.
- Uploaded reports to the head office.
- Maintained customer continuity.
- Surpassed my target quotas.
- Collected subscription fee.
- Trained new employees.
Customer Service Representative
CrystalCall
Amman
06.2018 - 01.2020
- Resolved customer grievances consistently while collaborating with team members to achieve creative solutions.
- Helped improve processes by relaying customer feedback to management.
- Sold products to customers during routine service calls, using strong cross-selling abilities.
- Handles customer calls from America and Canada.
Education
Bachelor's degree -
Software Engineering
Skills
- Online learning
- Academic advising
- Management
- Client servicing
- Process Optimization
- Collaboration and teamwork
- Communication
- Management throughout the process
- Online learning
- Cash handling
Languages
Arabic
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Student Success - Sales
51 Talk
12.2023 - 12.2024
Shopping Manager
EUROX Outlet
02.2023 - 09.2023
Logistics Manager
Alfa Re-ware
01.2022 - 02.2023
Retention
OSN
06.2021 - 02.2022
Customer Service Representative
CrystalCall
06.2018 - 01.2020
Bachelor's degree -
Software Engineering
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