ABDULLAH Jamal Alfares
CYBER SECURITY
Amman
Summary
Proficient Information security thrives setting up and maintaining stations, training users and supporting pivotal process improvements to the systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
IT Intern
Tekhnelogos Software Company
07.2023 - 10.2023
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Delivered assistance and support for team-based IT projects.
- Researched new technologies to boost information security.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
Customer Service Officer
Tremo Office
06.2021 - 12.2021
- Created and maintained customer service reports that provided insights into customer service performance and customer feedback
- Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience.
Volunteer
community collage
06.2020 - 12.2020
- Organized a team of volunteers to complete a project within a tight timeline
- Developed a system to track volunteer hours and activities for reporting purposes
- Assisted in the implementation of a new system that streamlined the recruitment process.
Education
Bachelor of Science - Information Security And Technology
Yeditepe University
Istanbul, Turkey 08.2020 - 06.2024
IT Training Certification -
Oracle
Istanbul, Turkey 04.2001 - 2022.05
Skills
Ability WorkTeam
Database Management
Strong Communication Skills
Network administration knowledge
Flexibility and Adaptability
Problem Solving
Fast Learner
Flexibility and Adaptability
Timeline
IT Intern
Tekhnelogos Software Company
07.2023 - 10.2023
Customer Service Officer
Tremo Office
06.2021 - 12.2021
Bachelor of Science - Information Security And Technology
Yeditepe University
08.2020 - 06.2024
Volunteer
community collage
06.2020 - 12.2020
IT Training Certification -
Oracle
04.2001 - 2022.05
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